Service terms supplement

1. Provider and agreement structure

WhiteLabel is a managed implementation service operated by One Smart Sheep, LLC (the Provider). These terms supplement the Provider's general Terms and the signed order form or statement of work for the deployment.

If documents conflict, the signed order form controls the service scope, pricing, infrastructure, support, backup, retention, and cancellation commitments for that customer.

2. Service scope

The Provider configures a branded client portal using verified open-source Community capabilities and separately scoped implementation services. The standard product boundary is listed in the Service Disclosures.

Hosting, storage, email, backups, monitoring, custom automation, integrations, migration, training, and support are included only when they are written into the order form.

3. Users, projects, and fair use

The underlying Community software does not impose a per-user or per-project license cap. This does not mean unlimited infrastructure or unlimited managed service. Practical capacity depends on CPU, memory, database performance, storage, network traffic, email volume, backup capacity, third-party services, support, and the written fair-use scope.

The Provider may require an infrastructure or service-scope change when measured usage exceeds the agreed deployment capacity.

4. Accounts and access

Customers are responsible for approved users, accurate access assignments, credential security, and prompt removal of former staff or contractors. Instance, workspace, and project administration are separate roles.

A controlled production deployment is invite-only. Public signup and unrestricted workspace creation must be disabled before launch unless the order form explicitly approves a different model.

5. Customer data

Customers retain ownership of their project content, files, comments, and account data. The Provider processes that data only to deliver, secure, maintain, migrate, or support the agreed service, or as required by law.

Customers must not upload unlawful content or data that the agreed deployment and contract are not designed to handle. Sensitive or regulated data requires a separate written review.

6. Open-source software

The standard deployment is based on Plane Community Edition and includes software governed by the GNU Affero General Public License version 3. Covered source code remains governed by that license. WhiteLabel service fees pay for implementation, branding, migration, infrastructure, operations, and support, not ownership of upstream open-source software.

Additional license details and the public corresponding-source download appear in the Open-source Notices.

7. Backups, monitoring, and availability

No backup schedule, retention period, restore objective, monitoring service, response time, uptime commitment, or service-level agreement is implied by the website. Each commitment must be implemented, tested, and included in the signed scope.

8. Integrations and migrations

Trello migration is supported only after source access, data types, members, files, acceptance checks, and exceptions are reviewed. Other migrations and every integration require technical assessment and a separate written scope.

9. Fees, cancellation, and refunds

Public pricing is a starting point, not a complete order. The signed order form states the final fees, payment schedule, infrastructure and vendor costs, renewal, cancellation, refund treatment, transition assistance, and data-export responsibilities.

10. Contact and controlling terms

Use the WhiteLabel inquiry form for legal, privacy, implementation, or support routing. The signed order form, this supplement, and the Provider's current general terms together govern the service, with the signed order form controlling any conflict about a customer's specific scope.